Choice Healthcare Services
Complaints Procedure
The clinic has a clearly defined policy and procedure for complaints, which is printed and clearly displayed within the clinic. All complaints are taken seriously, and provide an opportunity to see how our services can be improved.
If a patient feels disappointed with any part of our service they are advised to see a member of the clinic staff to discuss their concerns.
If the complaint is of a serious nature we request that it be put in writing, addressed our Director of Services. The complaint will be acknowledged within two working days and a detailed response will be sent within twenty days.
If the patient is not happy with the response they receive from the Clinic they may write to:
- The Director of Services
- Choice Healthcare Services Ltd
- 10 Harley Street
- London
- W1G 9PF
The complaint will be reviewed and acknowledged within two working days and a detailed response will be sent within twenty days.
Alternatively patients may contact:
- Care Quality Commission (CQC) City Gate
- Gallowgate
- Newcastle
- NE1 4WH
All complaints received at Choice Healthcare Services Ltd are systematically recorded and reviewed regularly through our audit process. This is to ensure that a high standard of care is maintained.